Privacy Policy

Effective date: October 19, 2026

CK Logistics (“CK Logistics,” “we,” “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose and safeguard personal information when you visit our website, request a rate, contact us or use our logistics services. We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.

By using our website or services, you consent to the collection, use and disclosure of your personal information as described in this policy.

Information We Collect

Information You Provide to Us

We collect personal information that you voluntarily provide when you complete a form on our website, request a rate, contact us by phone or email, or engage our services. This may include:

• Contact details: name, company name, job title, phone number and email address.
• Shipment details: pickup and delivery addresses, on-site contact names and phone numbers, delivery dates and time windows, and site access requirements.
• Freight information: descriptions, dimensions, weights, quantities, declared values and special handling requirements such as pad wrap, white glove delivery, final placement or debris removal.
• Business and billing information: billing contacts, billing addresses and information needed to set up a customer account. We do not collect credit card numbers through our website forms.
• Communications: any other information you include in messages, emails or phone calls with our team.
• Files you upload: photos, spec sheets, drawings or other documents attached to a rate request.

Information Collected Automatically

When you visit our website, we and our service providers may automatically collect certain technical information, including:

• IP address, browser type, device type and operating system.
• Pages visited, time spent on pages, referring websites and links clicked.
• General location information derived from your IP address (such as city or province).

This information is collected using cookies and similar technologies, as described below.

How We Use Your Information

We use personal information only for purposes that a reasonable person would consider appropriate, including to:

• Respond to rate requests, enquiries and other communications.
• Plan, arrange, coordinate and track shipments, including selecting appropriate carriers and equipment.
• Coordinate pickups, deliveries, final placement and other on-site services.
• Provide shipment updates and customer service.
• Invoice for services and maintain business records.
• Analyze website traffic and usage to improve our website and services.
• Send service-related communications and, with your consent, occasional updates about our services.
• Comply with legal, regulatory, insurance and contractual obligations.

We will not use your personal information for any new purpose without first identifying that purpose and obtaining your consent, unless permitted or required by law.

Cookies and Website Analytics

Our website uses cookies, which are small text files stored on your device, to help the website function properly and to understand how visitors use it.

• Essential cookies support core website functions such as form submissions and security.
• Analytics cookies help us understand how visitors find and use our website. We use analytics services such as Google Analytics, which collect information about your visit and report website trends to us without identifying individual visitors to us by name.

You can set your browser to refuse or delete cookies. Disabling cookies may affect how some features of our website work. To opt out of Google Analytics across websites, you can install the Google Analytics Opt-out Browser Add-on. You can learn more about how Google uses data at policies.google.com/technologies/partner-sites.

Our website also uses third-party services that receive your IP address and basic browser information when a page loads: Google reCAPTCHA on our Rate Request form to help block spam (subject to Google’s Privacy Policy and Terms of Service), Cloudflare to deliver the website securely, Google Fonts to display text, and an embedded Google Map on our Contact page.

How We Share Your Information

We do not sell, rent or trade your personal information. We share personal information only as needed to provide our services or as required by law, including with:

• Carriers and logistics partners: As a third-party logistics provider and freight broker, we share shipment details such as pickup and delivery addresses, on-site contacts and freight information with the carriers and partners who transport and deliver your freight.
• Service providers: We use trusted third parties for website hosting, email, form processing, analytics and business software. These providers may access personal information only to perform services on our behalf and are required to protect it.
• Customs brokers and border authorities: For cross-border shipments, information may be shared with customs brokers and government authorities as required to move freight between Canada and the United States.
• Insurers and professional advisors: When needed to process claims or obtain legal, accounting or insurance advice.
• Legal and regulatory authorities: When required by law, court order or other legal process, or to protect the rights, property or safety of CK Logistics, our customers or others.
• Business transfers: In connection with a sale, merger or reorganization of our business, subject to appropriate confidentiality protections.

Storage and Transfer Outside Canada

Some of our service providers, carriers and partners may store or process personal information outside Canada, including in the United States. When information is located outside Canada, it is subject to the laws of that jurisdiction and may be accessible to its courts, law enforcement and national security authorities. We take reasonable steps to ensure that personal information transferred outside Canada receives a comparable level of protection.

Electronic Communications

We send commercial electronic messages only in accordance with Canada’s Anti-Spam Legislation (CASL). Service-related messages about your shipments or enquiries may be sent as part of our business relationship. Any promotional emails will include a way to unsubscribe, and you may opt out at any time by contacting us.

How We Protect Your Information

We use reasonable physical, administrative and technical safeguards to protect personal information against loss, theft and unauthorized access, use, disclosure, copying or modification. These include secure website connections (SSL/TLS), password-protected systems and limiting access to staff and partners who need it. No method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Retention of Information

We keep personal information only as long as needed to fulfil the purposes for which it was collected, including providing services, maintaining shipment and billing records, and meeting legal, tax, insurance and regulatory requirements. When personal information is no longer required, we securely destroy, delete or anonymize it.

Your Privacy Rights

Subject to certain legal exceptions, you have the right to:

• Request access to the personal information we hold about you.
• Ask us to correct personal information that is inaccurate or incomplete.
• Withdraw your consent to our use of your personal information, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain services.
• Ask questions about our privacy practices or make a complaint.

To make a request, please contact us using the information below. We may need to verify your identity before responding, and we will respond within the time required by applicable law.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

Children’s Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under the age of 16.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised effective date.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us:

CK Logistics
Phone: 647-987-3394
Email: [email protected]

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.